Automated transcription services could be integral to web conferencing

Automated transcription services are expected to become a must-have feature for web conferencing. Zoom made its version of that service available to its subscribers on Jan. 31.

Zoom has become the first web conferencing vendor to offer automated transcription of online meetings — a feature expected to become ubiquitous in the next few years.

Zoom is offering its transcription in partnership with AISense, whose machine learning technology could improve the precision of transcripts over time.

Zoom claims its transcription feature is 89% accurate under “ideal” conditions and up to 92.34% accurate with high-quality audio recordings, according to another Frost & Sullivan analyst, Rob Arnold. “Pretty strong,” he said.

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